Effective Date: September 1, 2025
Last Updated: September 1, 2025
At Quickit Grocery, we understand that plans can change. This Cancellation Policy outlines when and how you can cancel your order, what qualifies for a refund, and the steps to take in case of accidental or incorrect orders.
The store/vendor confirms the order
The order moves to the "Preparing" or "Out for Delivery" stage
In these cases, a full refund will be issued to your original payment method.
The vendor has started preparing your order (especially for meat, produce, or hot food)
The delivery partner is already en route
The order contains perishable or customized items
Such orders are considered final and non-refundable once confirmed and dispatched.
To cancel an order:
Go to My Orders in the app
Tap on the order you wish to cancel
If the order is still eligible for cancellation, tap “Cancel Order”
Confirm your cancellation request
If you're unable to cancel through the app, please contact our support team immediately at support@quickitgrocery.com
If your cancellation is successful and within the allowed time:
Refunds will be processed within 5–7 business days
Refund times may vary depending on your bank or payment provider
You’ll receive a confirmation email once your refund is initiated
In rare cases, your order may be canceled by the store/vendor due to:
Out-of-stock items
Unavailable delivery personnel
Technical issues or location problems
If this happens, you will receive a full refund automatically.
We reserve the right to:
Refuse or cancel any order in cases of suspected fraud, abuse, or violation of our Terms
Charge a cancellation fee or deny future service in case of repeated last-minute cancellations or misuse
If you need help canceling or have questions about a specific order, please contact our support team:
📧 support@quickitgrocery.com
We’re here to assist you as quickly as possible.
